Quality Products and Prompt, Attentive Service Highlight Stellitano Heating & Air Conditioning
ALL SEASON COMFORT: “We are available for all jobs — large and small. We provide new heating and air conditioning units, and we maintain and service all units, even if they weren’t purchased from us. We service all makes and models.” Husband and wife team Gary and Sharyn Stellitano, owners of Stellitano Heating & Air Conditioning Inc., look forward to keeping customers comfortable in all seasons.
Comfort is the key at Stellitano Heating & Air Conditioning Inc. The goal of this long-time respected company is to keep its customers cool in the summer, warm in the winter, and comfortable in every season.
Requests for central air conditioning have increased steadily in recent years, says co-owner Sharyn Stellitano. “Central air used to be considered a luxury. Today, it has become a necessity in living. It creates more comfort in the house,” she explains.
The company was deluged with calls for central air during this especially hot summer, she adds. “There were so many calls that we could hardly keep up with the demand. We always do the very best we can to fill requests from customers, and as quickly as possible. This summer was a major challenge!”
Stellitano, located at 620 Brunswick Pike (Route 518) in West Amwell, is a full-service provider of heating and air conditioning products. Opened in 1995 in Hopewell, it has been at its current location 11 years, and serves both residential and commercial customers.
Co-owner Gary Stellitano has more than 20 years of experience in the HVAC (Heating Ventilation Air Conditioning) field, and has been certified by North American Technician Excellence, the leading certification program for heating, ventilation, and air conditioning providers. Additionally, he has been certified by the B.P.I. (Building Performance Institute) as a certified envelope (whole house) professional and building analyst professional, and he is a licensed master HVACR contractor.
“Gary has been in the heating and air conditioning trade since he was 16,” points out his wife Sharyn Stellitano. “He is committed to providing the best service and products for our customers. He provides prompt, quality service whether it’s a service call for repair, maintenance, or an entire home installation.
“Gary and his technicians are top notch, and are always up for any project. There is no project that any of them walk away from because it is too challenging or too small, or they don’t have the knowledge for. They are constantly learning and enjoying the ever-changing HVAC field, and they will find the answers for anything they need to move forward.”
Fulfilling — and exceeding — customer expectations is a point of honor for the Stellitanos and their staff. Both new and loyal long-time clients repeatedly testify to the company’s expertise.
A Lambertville customer in need of a new gas heating and central air conditioning system was more than satisfied with the Stellitano experience. “We got proposals from five different contractors for the job. Stellitano was head and shoulders above the others in terms of professionalism, responsiveness, communication, and — most importantly — designing the system the RIGHT way rather than just going with the cheapest or easiest option. With respect to the actual installation work, they arrived on time, left the house clean and neat at the end of each day, and completed the work ahead of schedule. And the system they designed works perfectly!”
Adds another client: “Sharyn and Gary were very patient, professional, and competent in diagnosing and treating my HVAC problem. There was a tangible difference in how they treated me compared with the other companies I called. Their field technicians who installed the system were very respectful of my home and my family. I give Stellitano five stars.”
Professional and Courteous
And a Hopewell client leaves no doubt: “Best service around! Professional, always on time. Just great people to do business with.”
Referring to a problem that came up during this hot summer, another Hopewell customer expressed gratitude for Stellitano’s prompt, professional, and courteous service. “This summer when our central air conditioning broke during the heat wave, Stellitano proved why they are rare these days. Not only did they show up right away, but they gave us options that enabled us to save money. The best compliment that you can give any business is that they are honest, trustworthy, and never take advantage even when they could. That’s my experience with Stellitano.”
Sharyn Stellitano points out that the company never takes advantage of customers who have an emergency by raising prices. “We provide good quality at consistent, fair prices. We don’t raise air conditioning prices during hot weather or for furnaces when it gets cold. We would never take advantage in that way.”
The company is a Bryant Factory Authorized Dealer for Bryant heating and air conditioning equipment, and it specializes in maintenance, repairs, and installation for geothermal, heating (oil, gas, or propane), for forced hot air or boilers, also, air conditioning, oil to gas conversions, indoor air quality products (i.e. humidifiers, dehumidifiers, electronic air cleaners, UV lights, and media filters), radiant heating, ductwork, heat pumps. hot water heaters, and more.
Other important brands available from Stellitano are Weil McLain boilers, Mitsubishi ductless heaters and air conditioning, and Triangle Tube high efficiency boilers, among others.
“There are hundreds of different kinds of equipment,” points out Ms. Stellitano. “With high energy efficient systems, customers can get rebates, both from the manufacturer and the state. Warranties are available for HV for 20 years and for AC for 10 years.”
Adds Mr. Stellitano: “We tailor the choice of the unit to the needs of the customer, the size of the house, and the efficiency of the unit.”
Proper maintenance goes a long way in ensuring the best performance from both HV and AC equipment, points out Ms. Stellitano. “The furnace can typically last 20 years and the air conditioning unit 15 years, if they are good quality and carefully maintained. AC is usually serviced in the spring, and HV in the fall. We send out service reminders to customers. If you book ahead before October 15th, you will receive a discount for heating systems.
“Consumers should think about the mechanical systems in their homes all year round, not just when they will need them,” she adds. “Heating and air conditioning systems run all the time, and they make the difference whether someone sleeps comfortably, enjoys their cozy living room couch, or can entertain properly, or cook in their kitchen. These mechanical systems are so important and a key factor in what makes a home healthy and comfortable.”
Emergencies can happen when least expected, and often at the most inopportune time, notes Mr. Stellitano. “Sometimes, units are damaged by lightning and storms. We saw a lot of problems a few years ago during Hurricane Irene. We always do our best to respond as quickly as possible to an emergency.
“Another thing, you can also encounter unusual situations,” he continues. “We’ve had to deal with animals who were caught in ductwork, for example. Our technicians had to rescue a kitten from the ductwork, and fortunately, it was OK. You never know what you might find.”
With a customer base throughout the Princeton area and beyond, and which continues to expand, the company keeps very busy. Mr. Stellitano is very happy to be involved in a wide range of projects. “I especially like the installation work,” he says, with a smile. “I prefer the hands-on part of the business. It’s a good field to be in.”
Adds Ms. Stellitano: “I like the customer service and the interaction with the technicians. We have an amazing staff, both the technicians and in the office. We try to take as good care of our employees as we do of our customers.
“I think we are set apart by this — our customer service, our technicians in the field, our office staff, and also our manufacturers. They stand behind their products and provide excellent customer service. We believe we have a great company, and we work with people who have as much pride and integrity as we do. We really look forward to continuing to offer quality service to all our customers.”
Stellitano Heating & Air Conditioning is open Monday through Friday 7:30 a.m. to 5 p.m., and is available 24 hours for emergencies.
Free installation estimates are offered. (609) 466-2310. Website: www.stellitanohvac.com.