October 1, 2014

First-Hand Experience of Access Princeton Reveals An Excellent Municipal Service

To the Editor:

We write to share an experience with the new Access Princeton service. One recent evening when we were not at home, a large, tree-sized branch fell from one of the century-old oaks that line our street, doing damage to our roof. Happily, no one was injured (though the health of the Jugtown oaks is a cause of great concern).

Early the following morning, we reported the incident using the SeeClickFix feature of the Access Princeton app. Very shortly after, our municipal arborist, Greg O’Neill, had responded to the scene and made arrangements for this branch and debris to be removed. He advised us to follow up with Human Resources Manager Jackie Nagin to report the damage. Ms. Nagin’s response was similarly prompt, thorough, and very helpful. By mid-morning, the debris had been removed and we were well on the way to resolving this issue.

Princeton government and the public employees who work on our behalf should be very proud of this new service, which makes it easier for residents to connect with municipal resources. We suspect that not all incidents can be resolved in the time frame we enjoyed, but there can be no doubt that Access Princeton is an excellent municipal service.

Mary Chemris and Timothy Quinn

Wilton Street